Pralines maken in het museum

Our frequently asked questions

Here is an overview of frequently asked questions and answers. If your hunger for chocolate persists, contact us by sending an e-mail to info@chocolatenation.be 

What are the opening hours of the experience?

Chocolate Nation is open daily, from 10:30 AM to 18:00 PM. The last tour starts at 17:00 PM.

What are the opening hours of the shop?

The shop is open from 10:00 AM to 18:00 PM.

Is Chocolate Nation open on official holidays?

Chocolate Nation is open every day, including official holidays.

Can I be given a tour in the museum?

No separate tours are provided. You receive an audio guide which leads you through the experience.

How long does a visit to Chocolate Nation take?

A visit to our experience usually takes between 60 and 90 minutes.

Are there special activities for children?

The experience features Le Petit Chocolatier, a special chocolate experience tailor made for children. 

May I take photos during the experience?

Yes, you may take photos. We would really like to see your photos via Instagram or Facebook. Please use the #chocolatenation

Does the museum have a priority lane?

No. The experience starts every 5 minutes in groups you family or bubble. Waiting times will be limited.

Is it necessary to print e-tickets?

No. We can scan your e-ticket on your smartphone.

Is it possible to reserve or order admission tickets in advance?

Certainly! You can order your tickets online via our website. 

Can gift vouchers be purchased?

Certainly. We have gift vouchers whose value you determine yourself. The gift vouchers can be used to make purchases in our shop or to gain admission to Chocolate Nation. Do you want to treat someone to waffle chips or to a fine dinner in the Restaurant Octave? You can do so with our voucher!

Can I bring my dog to the museum?

No. Unfortunately, animals are not allowed in the museum unless they are guide dogs for the blind.

Is the museum accessible for disabled people?

The entire museum is wheelchair accessible. People with walking difficulties or wheelchair users can use the entrance to the left of the main entrance. There is a special lift available. The necessary companion receives a 50% discount and must buy a ticket at the box office, this is not possible online due to the check.

There is also a wheelchair available, which can be reserved in advance.

In which languages are the audio guides available?

The audio guides, which provide more explanations about the different experience premises, are available in Dutch, French, English, German and Spanish.

Do I have to make a reservation for children under 4 years old?

Children under the age of 4 are free. No (time slot) reservation needs to be made for them. They go inside with their parents / supervisors.

Can I adjust my timeslot / reservation?

If you want to cancel a booked visit due to urgent circumstances, such as illness, please know that your tickets remain valid until one year after the date stated on the tickets. You can reserve a new date via info@chocolatenation.be. Of course if there are available tickets on the newly selected date. A new reservation to be made must be registered at least two days in advance via the email address mentioned.

Are there lockers available?

Limit the number of personal items you take with you, there is one free locker available per group. A handbag is allowed inside the museum, large bags are not.

Can I leave my pushchair somewhere?

Yes, there is a separate cloakroom available for pushchairs.

Is Chocolate Nation suitable for children? Is there a separate tour for them?

Children are of course welcome.
​‘Le petit Chocolatier’ guides them through the museum in an engaging and playful manner.

Can I bring food and drinks into the museum? 

Only bottles of water are allowed.

Is Chocolate Nation suitable for deaf or hard of hearing people?

A special folder is available for the deaf and hard of hearing, containing all the texts that can be heard in the museum. Please report this at the till and we will gladly provide you with a folder in the desired language. The necessary companion receives a 50% discount and must buy a ticket at the ticket counter, which is not possible online due to the check.

Is it possible to visit the museum as a blind person?

Sure! By using audio guides they can receive all the information. In addition, the taste and tactile senses are also stimulated. It is recommended to bring a companion.