FAQ
Here is an overview of frequently asked questions and answers. If your hunger for chocolate persists, contact us by sending an e-mail to info@chocolatenation.be
Here is an overview of frequently asked questions and answers. If your hunger for chocolate persists, contact us by sending an e-mail to info@chocolatenation.be
Chocolate Nation is open daily, from 10:15 AM to 18:30 PM. The last tour starts at 17:00 PM.
The shop is open from 10:15 AM to 18:30 PM.
Chocolate Nation is open every day, including official holidays.
No separate tours are provided. You receive an audio guide which leads you through the experience.
A visit to our experience usually takes between 60 and 90 minutes.
The experience features Le Petit Chocolatier, a special chocolate experience tailor made for children.
Yes, you may take photos. We would really like to see your photos via Instagram or Facebook. Please use the #chocolatenation
No. The experience starts every 5 minutes in groups you family or bubble. Waiting times will be limited.
No. We can scan your e-ticket on your smartphone.
Certainly! You can order your tickets online via our website.
Certainly. We have gift vouchers whose value you determine yourself. The gift vouchers can be used to make purchases in our shop or to gain admission to Chocolate Nation. Do you want to treat someone to waffle chips or to a fine dinner in the Restaurant Octave? You can do so with our voucher!
No. Unfortunately, animals are not allowed in the museum unless they are guide dogs for the blind.
The entire museum is wheelchair accessible. People with walking difficulties or wheelchair users can use the entrance to the left of the main entrance. There is a special lift available. The necessary companion receives a 50% discount and must buy a ticket at the box office, this is not possible online due to the check.
There is also a wheelchair available, which can be reserved in advance.
The audio guides, which provide more explanations about the different experience premises, are available in Dutch, French, English, German and Spanish.
Children under the age of 4 are free. No (time slot) reservation needs to be made for them. They go inside with their parents / supervisors.
If you want to cancel a booked visit due to urgent circumstances, such as illness, please know that your tickets remain valid until one year after the date stated on the tickets. You can reserve a new date via info@chocolatenation.be. Of course if there are available tickets on the newly selected date. A new reservation to be made must be registered at least two days in advance via the email address mentioned.
Limit the number of personal items you take with you, there is one free locker available per group. A handbag is allowed inside the museum. Large bags and suitcases are not. In the station, right opposite Chocolate Nation, there are possibly large lockers that can be used for this purpose.
Yes, there is a separate cloakroom available for pushchairs.
Children are of course welcome.
‘Le petit Chocolatier’ guides them through the museum in an engaging and playful manner.
Only bottles of water are allowed.
A special folder is available for the deaf and hard of hearing, containing all the texts that can be heard in the museum. Please report this at the till and we will gladly provide you with a folder in the desired language. The necessary companion receives a 50% discount and must buy a ticket at the ticket counter, which is not possible online due to the check.
Sure! By using audio guides they can receive all the information. In addition, the taste and tactile senses are also stimulated. It is recommended to bring a companion.
All chocolate offered for tasting at the museum is gluten-free. For each flavour, our taste heaven indicates whether it contains lactose or not.
All our chocolate is hallal and kosher so you can taste delicious chocolate!