Wheelchair accessibility
The entire museum is wheelchair accessible with wide corridors and lifts and wheelchair-accessible toilets. People with reduced mobility or who are wheelchair-bound can use the entrance to the left of the main entrance to Chocolate Nation. There is a special lift there. Our staff will be happy to help you on site.
The necessary companion of a person with a disability must purchase a ticket at the ticket office and will receive a 50% discount. This ticket cannot be purchased online due to on-site checks.
A wheelchair is also available and can be easily reserved in advance. Contact us by telephone and we will be happy to provide you with more information.
Deaf and hard-of-hearing visitors
For deaf and hard-of-hearing visitors, we offer a user-friendly app that allows them to explore the museum with text and image support. The MapMyVisit app is available in Dutch, French, English, German, and Spanish. Please inform our ticket office that you are deaf or hard of hearing, and we will be happy to assist you.
You can also connect the sound from our audio guides to another speaker (e.g. headphones or a hearing loop) by connecting the audio jack plug of that device to the audio jack input at the bottom of the audio guide. The sound from the audio guide will then be transmitted via this audio jack.
The necessary companion of a person with a disability must purchase a ticket at the ticket office and will receive a 50% discount. This ticket cannot be purchased online due to on-site checks.
Visitors with visual impairments
Because we use audio guides within the museum, visitors with visual impairments can receive all the information. In addition, the senses of taste and touch are also stimulated during the tour. It is recommended to bring a companion.
The necessary companion of a person with a disability must purchase a ticket at the ticket office and will receive a 50% discount. This ticket cannot be purchased online due to on-site checks.
Assistance dogs and guide dogs
Assistance dogs and guide dogs are allowed in the museum.
Visitors with epilepsy
Projections, sound and light are used in various areas of Chocolate Nation. This is part of the museum experience. For some people, this can be a trigger.
If you have photosensitive epilepsy, it may be advisable to bring earplugs or sunglasses. Please feel free to contact us in advance. We will be happy to provide you with information about the route, any stimulating effects and how to make your visit more comfortable.
Visitors with claustrophobia
Chocolate Nation is an interactive museum consisting of 14 themed rooms that you walk through with an audio guide. The first four rooms are rather dark and have automatic doors. This means that you sometimes have to wait in a room until the passageway opens. This can feel overwhelming for visitors with claustrophobia.
Try to visit the museum in the morning or at quiet times, as fewer crowds can help to reduce the feeling of confinement.
Upon arrival or at the ticket office, ask if it is possible to skip difficult sections or walk through them more quickly. We will be happy to help you.
Visitors with autism
Each visitor receives an individual audio guide, allowing you to set your own pace.
Some visitors may find certain parts of the experience sensory intense. The first four rooms of the museum include dark spaces, automatic doors, changing lights, sound and projections.
If you would like to prepare for your visit, you can click here for a guide. Read it carefully in advance so that you have a clear idea of what to expect.
Try to plan your visit during quiet times (during the week rather than at weekends or during holiday periods). This will help you to limit additional unpredictable stimuli as much as possible.